Battersea Surveyors ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and store your personal data when you use our website at batterseasurveyors.com.
1. Data We Collect
We may collect the following personal data when you use our website or contact us:
- Name and contact details (email, telephone) when you submit a contact form
- Property details provided when requesting a quote
- Technical data including IP address, browser type and pages visited
- Data submitted through our HubSpot contact forms
2. How We Use Your Data
- To respond to your enquiries and provide surveying services
- To send you quotes and service information you've requested
- To improve our website and services
- To comply with our legal and professional obligations
3. Legal Basis for Processing
We process your data on the basis of:
- Your consent (for marketing communications)
- Contractual necessity (to provide services you've requested)
- Legitimate interests (to improve our services and website)
- Legal obligation (to comply with professional regulations)
4. Third-Party Services
We use HubSpot CRM to manage contact forms and client communications. Data submitted through our forms is stored by HubSpot in accordance with their privacy policy. For details, see HubSpot's Privacy Policy.
5. Data Retention
We retain personal data for as long as necessary to provide our services and comply with our legal obligations. Client data relating to surveys and valuations is retained for 6 years in accordance with RICS professional standards.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us through our contact page.
7. Cookies
Our website uses cookies for analytics and to improve your browsing experience. HubSpot also sets cookies for form tracking. You can manage your cookie preferences through your browser settings.
8. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page with the date of last update shown above.
9. Contact
If you have questions about this privacy policy or our data practices, please contact us.